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Yes, Ritchie and Amber sends photo after each walk and an ‘all is well’ message via WhatsApp, text, or email. You’ll get regular updates showing your dog enjoying their adventure and confirming everything went smoothly.
Last updated: 2026-04-29
Key facts
- Photos sent after every walk via WhatsApp, text, or email
- Written ‘all is well’ updates provided after each walk confirming the walk went smoothly
- Updates include notable moments and important details like drinking water and bathroom breaks
- Photos typically arrive after the walk for safety reasons
- Updates tailored to your preference
Do I get photos of my dog’s walk?
Yes, absolutely. Ritchie and Amber send photos after each walk via WhatsApp, text, or email depending on your preference. Clients receive photos after the walk, for safety reasons because it’s important we stay fully focused on your dog during their walk. Over a few weeks you build up a lovely album showing your dog on their adventures around Southampton.
Do you send a written update after each walk?
Yes, every walk finishes with an ‘all is well’ message confirming everything went smoothly. The update includes any notable moments from the walk and small details a good owner wants to know. Did they drink water? Did they do their business? Did they seem tired or lively? The messages are informative, friendly, and reliable.
Do you use GPS tracking on walks?
The photos, timing, and written updates already show where your dog has been and for how long. If GPS tracking is something you specifically want, discuss it with Ritchie and Amber at the initial meeting. Some clients use their dog’s own GPS collar for reassurance and Ritchie and Amber are happy to coordinate with that. The regular updates are designed to give you peace of mind without needing extra technology.
How quickly do updates arrive?
Both the ‘all is well’ message and accompanying photos arrive within a few minutes of finishing the walk. If you’re at work and can’t check messages straight away, they’re waiting for you at lunchtime. If there’s ever a delay, there’s usually a good reason like weather causing a small schedule shift, and a message follows as soon as possible.
What if I want more or fewer updates?
Tell Ritchie and Amber your preference at the free initial meeting and they’ll match it exactly. Some clients want every photo possible, others prefer just a single end-of-walk message. Both approaches work fine. The standard approach is friendly and frequent without being overwhelming. If you want to adjust the frequency later, a quick message to Ritchie or Amber sorts it out.
Do professional dog walkers charge extra for photos and updates?
Every single walk includes photos and an ‘all is well’ message as standard, whether it’s a solo walk starting from £15 or a group walk from £18.50. These updates are part of good professional pet care, not an add-on service. The goal is giving you peace of mind while you’re at work or away, not charging extra for basic communication.
Is PHG’s update approach right for you?
You’ll appreciate PHG’s communication style if you like knowing your dog is safe and happy without being overwhelmed by messages. The updates are regular and reliable. If you want to see exactly where your dog walked on a map every single day, or need minute-by-minute GPS tracking, mention this at the initial meeting so Ritchie and Amber can explain the options. Most Southampton dog owners find the photos and written updates give them exactly the reassurance they need.
Have a question about your pet?
Ritchie replies personally, usually within the hour. Every new client starts with a free meet and greet at no commitment, so you can decide with confidence.
Or call 07902 127835